At Vitala V Lift, we stand behind the quality of our products. Please review our returns, exchanges, and cancellation policies below.
60-Day Return Policy
Our return policy is valid for 60 days from the date you receive your product. If 60 days have passed since your package was delivered, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns:
- Functional Defects: In general, refunds are provided for products with verified functional or manufacturing defects.
- Original Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Change of Mind: We do not offer standard refunds for simple change of mind. Exceptional circumstances may be considered at our discretion with satisfactory proof of purchase.
Non-Returnable Items:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Selected health and personal care items
To initiate a return, please contact our support team at [email protected] before sending your item back.
Order Cancellations
Order cancellations are only accepted within 60 minutes of placing your order and apply solely to full-priced items.
Because we process orders rapidly to ensure fast delivery times, cancellation requests are extremely time-sensitive. If you need to cancel your order, please email us immediately at [email protected] within the 60-minute window.
Refund Process
Once your returned item is received and inspected, we will send you an email to confirm receipt and notify you whether your refund has been approved or rejected.
If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds:
If you haven’t received your refund yet:
- Re-check your bank account or credit card statement.
- Contact your credit card company—it may take a few business days before a refund is officially posted.
- Contact your bank, as processing times can vary.
- If you have completed these steps and still have not received your refund, please reach out to us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange your item for the same model, please send an email to [email protected].
Return Shipping & Important Notes
- Shipping Costs: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Processing: Refunds will only be arranged once we have physically received, inspected, and confirmed the returned item meets all stated criteria.